Return and Exchange Policy
At The Rosebay Company, each gift box is thoughtfully curated and carefully prepared to create a seamless, elevated gifting experience.
Due to the curated and perishable nature of many of our items, we do not accept returns or exchanges at this time.
If There’s an Issue
We want every gift to arrive beautifully as intended. If your order arrives damaged, incorrect, or there is an issue with your package, we’re here to help.
Please contact us within 3 days of delivery at Gifting@RosebayCo.com with:
- Your order number or delivery address
- A brief description of the issue
- Photos, if applicable
Our team will review and work with you to make it right.
Our Commitment
We stand behind the quality of our products and the experience we provide. Every detail matters to us, and we’re committed to ensuring your gift reflects the care and intention behind it.